- Big W – A Problem Child – A Job for AI
- My Dirty Little Secret
- It seems warm in here – retails boiling frog moment
- The State of Shopping
- Customer Service – What’s Old is New Again
- The Best of Us Can Stumble- 10 Steps to Zero Moment of Truth
- B2B is Dead. Long Live B2E
- Not all stories end with “They Lived Happily Everafter.”
- Retail Marketing – A Seismic Shift
- Has Jobs Done it Again?